Last updated: 11 November 2026
At Yorkshire Logs , we want you to be completely happy with your purchase. We take pride in supplying quality logs, firewood, kindling and solid fuel products, and we want every customer to have a positive experience.
If something isn’t quite right with your order, please get in touch and we’ll do our best to help.
1. Change of mind returns
If you have purchased from us online and simply change your mind, you may cancel your order within 14 days of receiving your goods, in accordance with UK consumer cancellation regulations.
To qualify for a change-of-mind return:
- The goods must be unused and in a reasonable condition.
- The goods must not have been burned, split, mixed with other materials or otherwise used.
- Wherever reasonably possible, products should be returned in their original packaging or bundles.
- You must notify us within 14 days of receiving your order that you wish to cancel.
Once you have notified us, you will normally have a further 14 days to arrange the return.
Please note: Firewood and logs can be heavy and bulky. Please contact us before arranging a return so we can discuss the most suitable return method.
Unless otherwise agreed, customers are responsible for the cost of returning unwanted goods where permitted by law. We will explain any applicable return costs before the return is arranged.
2. Damaged or faulty goods
We take great care when preparing and delivering our products. However, occasionally things can go wrong.
If your logs, firewood, kindling or other products arrive damaged, defective or in a condition that does not match their description, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the problem.
- Photographs of the goods and any visible damage, where possible.
Depending on the circumstances, we will offer an appropriate solution, which may include a replacement, collection, repair where applicable or refund.
We will cover reasonable return or collection costs where goods are faulty, damaged or incorrectly supplied.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
3. Incorrect orders or missing items
If you receive the wrong product, an incorrect quantity or an item is missing from your delivery, please contact us as soon as possible.
We will investigate the issue and arrange for any missing or incorrect items to be replaced, delivered or refunded as appropriate.
We want to make sure you receive exactly what you have paid for.
4. Natural variations in firewood and logs
As firewood is a natural product, some variation in appearance, size, shape, colour and texture is to be expected.
Individual logs will naturally differ, and these variations do not necessarily mean that the product is faulty.
We aim to provide accurate product descriptions and photographs to give you a clear idea of what you are purchasing.
If you believe your firewood does not match the product description or the quality advertised, please get in touch so we can look into it.
5. Moisture content and seasoning
Our firewood products are supplied according to the descriptions and moisture-content specifications advertised on our website.
We understand that moisture content is important when choosing firewood, particularly for wood-burning stoves and open fires.
If you believe your order does not meet the advertised moisture-content specification, please contact us with details of your purchase and any supporting information.
We will assess the issue and work with you to find a suitable resolution.
6. Delivery issues
If your delivery arrives damaged, incomplete or does not arrive within the agreed delivery timeframe, please contact us.
We will liaise with our delivery partners where necessary and work to resolve the issue as quickly as possible.
Please be aware that we remain responsible for your order until it has been delivered in accordance with your agreed delivery arrangements.
7. Refunds
Once a return has been agreed or your right to a refund has been established, refunds will be processed to the original payment method wherever possible.
For eligible online order cancellations, refunds will be issued within the timeframes required by UK law.
Where applicable, refunds will include the standard delivery charge originally paid. Additional charges for premium or express delivery may not be refundable.
Where goods have been handled beyond what is reasonably necessary to inspect them, we may be entitled to make a deduction for any resulting loss in value, as permitted by law.
8. Items that cannot be returned
We may be unable to accept returns for change-of-mind requests where products have:
- Been used, burned or consumed.
- Been mixed with other materials.
- Been damaged after delivery through customer handling or storage.
- Been altered or processed after delivery.
This does not affect your legal rights if goods are faulty, damaged on arrival or not as described.
9. How to request a return or refund
To request a return, cancellation or refund, please contact us using the details below:
Business name: Yorkshire Logs
Email: info@yorkshirelogs.co.uk
Telephone: 01274 918102
Address: Unit 14 Tong Park, Baildon, BD17 7QD
Please include your order number and a brief explanation of your request.
Our team will get back to you as soon as possible and explain the next steps.
10. Your statutory rights
This returns policy does not affect or limit any of your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you have any questions about our returns policy, please don’t hesitate to contact us.
Thank you for choosing Yorkshire Logs. We appreciate your custom and look forward to supplying your firewood needs.